🚀 Processing & Shipping Times
Processing Time: Orders are processed within 1-5 business days (excluding weekends and holidays).
Standard Shipping: Delivery typically takes 5-10 business days after processing.
Expedited Shipping: Available for select locations at an additional cost.
Special Sales & Promotions: Shipping times may be extended during sales like Black Friday, July 4th, restocks, and launches. Delays will be announced via email.
💰 Shipping Rates & Free Shipping
Flat Rate Shipping: $10 (may vary depending on location).
Free Shipping: Available on orders over $120 (before taxes & discounts).
International Shipping: Rates vary depending on the destination.
Shipping costs are calculated based on the weight of your order.
📍 What Shipping Carrier Do We Use?
We primarily ship via USPS, but carriers may change depending on your location. Once your order has shipped, you will receive a tracking number via email.
What to do if you have issues:
- Contact your local post office first to check if your package is being held.
- Verify your shipping address for any errors.
📦 Lost, Stolen, or Delayed Packages
Once an order is shipped, we are not responsible for lost or stolen packages. If your tracking shows “Delivered” but you have not received your order:
- ✔ Wait 24-48 hours after the delivery notification.
- ✔ Contact your local post office for help.
- ✔ File a claim with USPS or your local carrier immediately.
We do not offer replacements or refunds for lost/stolen packages.
🚚 Local Delivery & Pickup
For customers in Santo Domingo, we offer local delivery and pickup options:
- Local Delivery: Available within a 5-15 km radius starting at $5-$10 (based on location). Delivery available throughout the Dominican Republic.
- Free Delivery: Orders over $100+ qualify for free local delivery.
- Local Pickup: Free pickup available in Santo Domingo (details provided after ordering).
We will contact you with delivery or pickup details after processing.
❓ Frequently Asked Questions (FAQs)
When will I receive my order?
Orders typically take 4-7 business days to ship. Processing times can be longer during sales or promotions.
Why does the shipping cost increase with larger orders?
Shipping costs are based on the weight of the package, not the delivery time.
What should I do if my package is delayed?
✔ Check your tracking email for updates.
✔ Contact your local post office.
✔ Allow 1-2 extra days during busy seasons.
📩 Need More Help?
Email Us or visit our Chat with us.